Meta Connection Troubleshooting

Help resolving Facebook Page and Instagram connection issues.

Account has no entities Instagram not showing Connection failed Publishing errors Support scope

Important: YourSocial support can only assist with issues inside the YourSocial platform. For Facebook, Instagram or Business Manager account-level issues, please contact Meta directly. You can contact them - and other social media platforms here

Account Has No Entities

Your login worked — but Meta did not return any Pages or Instagram accounts.

You do not have Full Control of the Page
The Page is inside a Business Portfolio and you are not assigned access
Instagram is not Professional
Instagram is not linked to a Facebook Page
You did not select the Page during authorisation

Recommended order:

Confirm Full Control
Confirm Business Settings access
Confirm Instagram is Professional + linked
Remove app from Business Integrations
Reconnect and select correct Pages

Instagram Account Not Showing

Account must be Business or Creator (not Personal)
Must be linked to the correct Facebook Page
Confirm you are logged into the correct Facebook account
Ensure no Instagram account restrictions are active

Connection Failed or Authentication Error

Log out of Facebook and retry
Clear browser cache
Disable ad blockers
Use Chrome or Edge
Remove app from Business Integrations and reconnect

Connected But Posts Fail

If publishing fails after connection, this is typically a Meta-side restriction.

Instagram not properly linked
Page publishing restrictions
Unsupported media format
Country or age restrictions
2FA required by Business Portfolio

These must be resolved within Meta.

What YourSocial Support Can Help With

We can assist with:

Errors inside the YourSocial dashboard
Publishing errors generated within YourSocial
Account display issues in YourSocial

We cannot modify:

Facebook Page roles
Business Portfolio permissions
Instagram account types
Meta security settings

Contact YourSocial Support